Policies & FAQ's
What is the difference between your BELLE and LUX bundles?Our BELLE bundles are 11A grade, while our LUX bundles are 12A grade. The LUX bundles are slightly higher quality and have a fuller appearance.
How much hair comes in a bundle?Our bundles are 3.5 to 4.0 oz.
Are your hair extensions 100% human hair?Yes, all of our hair extensions are 100% human hair.
Are your hair extensions ethically sourced?Yes, our hair extensions are ethically raw-sourced.
How do I care for my hair extensions?We recommend using our hair care products, which are made from all natural ingredients. Additionally, we recommend avoiding excessive heat styling and using a silk or satin pillowcase.
Can I dye or bleach my hair extensions?Yes, you can dye or bleach your hair extensions. However, we recommend seeking a professional stylist to ensure the best results.
How many bundles do I need for a full head?The number of bundles you need depends on the length and fullness you desire. We generally recommend 2-3 bundles for a full head.
How do I measure the length of my hair extensions?Hair extensions are measured while they are straight. We recommend measuring from the top of the weft to the ends of the hair.
Are your lashes cruelty-free?Yes, our NOIR lashes are ethically sourced and made from 100% mink.
How long will it take to receive my order?Orders are usually processed and shipped within 5-7 business days, and delivery time is 7-9 business days. You will receive an email with your tracking information once your order has been shipped.
Do you offer international shipping?We currently only ship within the United States. We do not offer international shipping at this time.
What types of clip-ins do you offer?We offer clip-in extensions in a variety of lengths and textures. Our clip-ins are easy to install and can be removed at any time.
Can I straighten or curl my hair extensions?Yes, you can use heat styling tools on your hair extensions. However, we recommend using a heat protectant spray to prevent damage.
How long do your wigs last?The lifespan of our wigs depends on how well they are cared for. With proper care, our wigs can last up to a year or longer.
How do I determine my wig size?We recommend measuring your head using a cloth tape measure to determine your wig size. We also offer a size chart to help you find the best fit.
Can I return or exchange my hair extensions or lashes?Please see our Return Policy for information about returns and exchanges.
What is your packaging made from?Our packaging is made from environmentally friendly materials.
Do you offer discounts or promotions?Yes, we occasionally offer discounts and promotions. Be sure to sign up for our newsletter to stay up to date on our latest deals.
Can I place a bulk order?Yes, we offer discounts for bulk orders. Please contact us for more information.
Do you have a physical store location?Yes, our store is located at 3633 NW19th St., Oklahoma City, OK 73107. However, we also offer online shopping for your convenience.
Privacy & Safety
Thank you for choosing The Bundle Shop LLC as your go-to store for high-quality hair extensions. We take great pride in providing our customers with exceptional service and products.
Here is our shipping policy statement:
Processing and Shipping Time: All orders placed on our website will be processed within 5-7 business days. We will send you an email with your tracking information once your order has been shipped. Please note that we do not ship orders on weekends or holidays.
Delivery Time: Our standard delivery time is 7-9 business days from the day your order was shipped. Please note that this is an estimate and delivery times may vary depending on your location.
Shipping Cost: The cost of shipping will be calculated at checkout based on the weight and destination of your order. We offer free shipping for orders over $100.
Shipping Carriers: We use trusted carriers such as USPS, UPS, and FedEx to ensure your order is delivered in a timely and secure manner.
International Shipping: We currently only ship within the United States. We do not offer international shipping at this time.
Order Tracking: You can track your order by clicking on the link provided in the email we sent you after your order has been shipped. If you have any questions about your order, please don't hesitate to contact our customer service team at firstname.lastname@example.org.
Returns: Please see our Return Policy for information about returns and exchanges.
Thank you for choosing The Bundle Shop LLC for your hair extension needs. We appreciate your business and strive to provide you with the best possible shopping experience.
Information Collection and Use:
We may collect personal information such as your name, email address, phone number, and shipping address when you make a purchase from The Bundle Shop. We use this information to fulfill your order and keep you updated on your shipment.
We may also collect non-personal information such as your IP address and browser type for analytical purposes to improve our website and user experience.
We may share your personal information with third-party service providers such as shipping companies and payment processors to fulfill your order. We do not sell, trade, or rent your personal information to any other third parties.
The Bundle Shop takes reasonable steps to ensure the security of your personal information. We use industry-standard technologies and procedures to protect your personal information from unauthorized access or disclosure.